Payment Terms:

  • All payments must be made in advance for subscriptions, classes, workshops, and any other services offered.
  • Subscription plans will auto-renew based on the chosen plan cycle (monthly, quarterly, yearly), unless canceled before the renewal date. Clients can manage subscription settings via their account on our platform.
  • For one-time classes or workshops, the full payment is required upon booking.

Accepted Payment Methods:

We accept major credit cards, debit cards, and other digital payment methods as listed on our payment page.

Refund Policy:

  1. Yoga Classes (1:1 or Group Sessions):

    • Cancellation (24 hours notice): If you cancel a session at least 24 hours in advance, you are eligible for a full refund or a rescheduled class at no additional cost.
    • Cancellation (less than 24 hours notice): If you cancel within 24 hours of the session, no refund will be issued. However, rescheduling may be offered at the discretion of the management.
  2. Subscription Plans:

    • No refunds are provided for ongoing subscription services once the first session has been attended.
    • Cancellations of subscriptions must be made before the start of the next billing cycle to avoid auto-renewal charges.
    • If you cancel your subscription after it renews but before attending any classes, you are eligible for a prorated refund based on the unused portion of the subscription.
  3. Workshops or Special Events:

    • Full refunds will be granted for cancellations made 48 hours or more before the start of the event.
    • No refunds are available for cancellations made within 48 hours of the event.
  4. Technical Issues or Service Interruptions:

    • If a class or session is canceled due to technical issues on our side (such as platform outages), we will offer either a reschedule or a full refund for that particular session.

Refund Request Process:

  • All refund requests should be made via email to support@elevateyoga.com within the applicable cancellation period.
  • Refunds will be processed within 7-10 business days, depending on your financial institution.

Modifications to This Policy:

Elevate Yoga reserves the right to modify this Payment and Refund Policy at any time. Changes will be effective immediately upon being posted on the website. Please review the policy periodically for any updates.

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